Robotic mowers are powerful tools—but it’s people who unlock their full potential. Hear from our own Jack Anderson about how we are AMPlifying our support team with a brand-new department to ensure that we stay true to our company’s core purpose to improve people’s lives.
Author: Jack Anderson
I’m thrilled to step into the role of Director, Customer Experience for FireFly’s robotic mowers. Our robots are designed to perform effectively on their own, but what truly sets us apart is the dedicated team of FireFly experts working behind the scenes to maximize their potential.
My team oversees every aspect of the post-sale journey—service, deployment, and customer success management—with a unified mission to ensure every AMP customer loves their robotic mower. From meticulous installations and proactive service driven by telemetry data to hands-on field support whenever needed, we’re here to deliver an exceptional experience.
I’ve been with FireFly for the past 6 months, bringing with me nearly a decade of leadership experience in the robotics field, where I’ve lead product development, business development and customer support.
Hands down, my favorite part is teaching greenskeepers the art of robot operation. These machines empower operators with incredible capabilities—almost like giving them superpowers—and I love seeing how this skill is shaping the future of landscaping in our rapidly evolving world. It’s rewarding to bridge technology and practical expertise.
I strive to match the incredible dedication of my team, and I’m fortunate to be part of a FireFly culture where employees share a deeply mission-driven mindset. I bring my expertise for organizing high-performing robotics support teams and my relentless focus on creating delighted customers, which fuels our shared goal of improving lives through robotics.
The launch of our new Customer Experience department at FireFly is a formal commitment we’ve always had to building happy, successful AMP mower customers. This role underscores our promise: every AMP mower is backed by a dedicated team of technicians, engineers, customer success managers, and deployers who work tirelessly to ensure top-notch performance and satisfaction. Expect even smoother installations, smarter support, and a partnership that grows with you.
Welcome to the next level of robotic mowing.