Mercury Data Services

Why subscribe?

Clear insights. Faster decisions. Less waste. Better performance — every harvest.

What’s included?

Mercury Session Reports

Mercury reports turn machine data into clear, actionable session summary emails.

Instant visibility into harvest performance without being on-site

Automatically receive end-of-session email reports that summarize how the machine performed, so managers and owners can stay informed without standing in the field.

Make better operational decisions with clear, actionable data

See utilization rates, total square feet cut, pallets produced, scrap percentage, average speed, and total weight in one concise report that’s easy to review and share.

Understand how efficiently the machine was actually working

Availability, performance, quality ratios, and OEE help identify whether time was spent producing, transporting, or idle — highlighting opportunities to improve productivity.

Identify scrap and quality issues early

Scrap percentage and quality ratios help flag issues before they turn into costly yield loss, enabling faster operator coaching or mechanical checks.

Spot downtime and reliability issues faster

Fault occurrence counts and session summaries provide early warning signs of recurring issues, helping reduce unscheduled downtime and extend machine life.

Consistent reporting across operators and shifts

Standardized session reports eliminate guesswork and subjective feedback, giving management an objective view of performance regardless of who was running the machine.

No extra work for operators

Reports are generated automatically at the end of each session — no manual data entry, exporting, or spreadsheets required.

Easy to share with managers, owners, and service teams

Add unlimited users to custom email groups within the FireLink Manager so that everyone that needs to be informed stays informed.

Email-based delivery makes it simple to forward reports to decision-makers or FireFly service for faster troubleshooting and support.

Stay connected for more uptime.

Mercury subscriptions also include cellular service through your machine’s modem, which provides faster and more effective service.

Resolve service issues faster with direct machine visibility

Cellular connectivity allows FireFly service technicians to remotely view machine data and system status in real time, dramatically reducing the time it takes to diagnose and resolve issues.

Reduce downtime caused by miscommunication

Instead of relying on operators to interpret screens, settings, or fault messages, technicians can see the information for themselves. This prevents misunderstandings that can send troubleshooting down the wrong path and unnecessarily extend downtime.

Access to real machine data allows the service team to quickly narrow down root causes, focus on the most likely issues, and recommend corrective actions with confidence.

Enable remote software updates without a site visit

With cellular connectivity, FireFly can remotely deploy software updates, patches, and improvements without requiring a service technician to travel to the farm—saving time, money, and scheduling delays.

Speed up troubleshooting through remote access

Cell service enables helpdesk technicians to remotely connect to machines whenever possible, allowing many issues to be identified, confirmed, and resolved without waiting for an on-site visit.

Power Mercury Reports delivery

Cellular connectivity is what enables Mercury Reports to be automatically delivered to key personnel, ensuring timely visibility into machine performance and operational metrics.

Improve overall machine uptime

By enabling faster diagnostics, clearer communication, and remote resolution where possible, cellular service helps keep machines running and reduces prolonged interruptions during critical harvesting windows.

Easier to use, smarter software

ProSlab IQ™ and R-Pro IQ™ user interface comes standard on new harvesters (ProSlab 165 and R300C) and is available for installation on ProSlab 155C, ProSlab 160, and R300 machines.

Easily visualize machine status, especially for operators that aren’t native English speakers

New graphical interface designed so operators can quickly see what’s going on with the machine rather than interpret text-heavy dashboards.

The interface uses visual cues and graphics so that users with different language backgrounds can understand and adjust machine settings more easily.

Make everyday adjustments more intuitively

The UI was built to make routine changes and machine control simpler, reducing the cognitive load on the operator and making the machine easier to run.

Adaptive stacker speeds (ProSlab only)

Automatically adjusts stacking rate to ground speed

Built on over a year of development and customer testing

The interface was developed with feedback from multiple farms and operators, receiving strong feedback on ease of use.